A Restaurant Host Hostess in Toronto is responsible for greeting and seating guests, managing reservations, and ensuring a positive dining experience for customers. They are often the first point of contact for guests and play a crucial role in providing excellent customer service. The specific job duties may vary depending on the restaurant or establishment but generally include:
- Greeting guests as they arrive, providing a warm welcome, and assisting with seating arrangements.
- Managing reservations and coordinating with the waitstaff and kitchen team to ensure smooth table turnover.
- Maintaining a clean and organized host/hostess station, including managing waitlists and reservation systems.
- Providing accurate information about menu items, specials, and restaurant promotions.
- Escorting guests to their tables and ensuring they are comfortable.
- Monitoring the dining area to ensure guests’ needs are met and addressing any issues or concerns promptly.
- Assisting in maintaining a positive and welcoming atmosphere for guests.
- Assisting with phone inquiries and taking to-go orders, if applicable.
- Communicating with the waitstaff and kitchen team to manage customer flow and minimize wait times.
- Collaborating with other staff members to ensure efficient operations and exceptional customer service.
Job Details:
- Employer Name: The Faculty Club of the University of Toronto
- Job Location: Deacons Corner
- Salary: CAD17.50 to CAD20.00 Per Hour
- Job Position: Host/hostess, restaurant
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Job Category: Hospitality & Resto
- Send Your cover letter: to xcclhospitalitycanada@gmail.com
- Opening:1
Responsibilities:
The responsibilities of a Host/Hostess may include:
- Providing exceptional customer service and creating a welcoming atmosphere for guests.
- Managing reservations and coordinating with the waitstaff and kitchen team to optimize seating arrangements.
- Maintaining a neat and organized host/hostess station, including managing waitlists and reservation systems.
- Effectively communicating with guests and addressing any inquiries or concerns in a professional and timely manner.
- Managing customer flow to ensure smooth operations and minimize wait times.
- Adhering to restaurant policies and procedures, including reservation policies and health and safety guidelines.
- Assisting in training new host/hostess staff members, if applicable.
- Collaborating with the management team to implement strategies for guest satisfaction and restaurant efficiency.
- Adapting to the specific requirements and pace of the restaurant, especially during busy periods.
- Demonstrating a positive attitude and professionalism in all interactions with guests and team members.
Requirements:
The specific requirements for a Host/Hostess position can vary but generally include:
- Strong Customer Service Skills: Excellent interpersonal and communication skills to interact with guests in a friendly and professional manner.
- Organization and Multitasking Abilities: Capacity to handle multiple responsibilities and manage guest flow effectively.
- Problem-Solving Skills: Ability to handle guest inquiries or issues promptly and effectively.
- Attention to Detail: Strong attention to detail to ensure accurate seating arrangements and reservation management.
- Flexibility: Adaptability to work in a fast-paced and dynamic restaurant environment.
- Teamwork Skills: Capacity to collaborate effectively with other restaurant staff and follow instructions.
- Bilingualism: Proficiency in multiple languages, such as English and French, may be an asset, depending on the clientele and the employer’s needs.
Salary Per Hour and Perks:
The salary for a Host/Hostess in Toronto can vary depending on factors such as experience, qualifications, the specific restaurant, and the size of the establishment. Hourly rates for host/hostess positions in Canada can range from approximately $14 to $18 per hour, but rates may vary.
Perks or benefits for Host/Hostess positions can vary depending on the employer. Some common perks that may be offered include:
- Opportunities for career growth and advancement within the hospitality industry.
- Employee discounts on meals or food items.
- Flexible work schedules, including full-time and part-time options.
- Transportation or meal allowances, depending on the nature of the work.
- Health and dental insurance coverage (for full-time positions).
- Retirement savings plans, such as a 401(k) or Registered Retirement Savings Plan (RRSP) contributions (for full-time positions).
Please note that the specific salary rates and perks for a Host/Hostess in Toronto may vary. It is recommended to consult with local job listings or contact potential employers to obtain the most accurate and up-to-date information.
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