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Reservations Supervisor

A hotel, resort, or other hospitality establishment’s reservations department in Canmore is managed and overseen by a reservations supervisor. They make sure that reservations are handled effectively and efficiently, offering top-notch customer service and raising occupancy rates. Depending on the establishment and the size of the reservations team, exact job functions may vary, but in general, they consist of:

  • Taking charge of the division of the reservation, including hiring, managing, and educating the reservations team.
  • managing and organizing every step of the reservation process, such as booking, changes, and cancellations.
  • Maintaining accurate and current data on room availability, pricing, and promotions through monitoring reservation systems.
  • delivering information on rates, availability, and hotel facilities in response to consumer requests.
  • assisting with group reservations and organizing bookings for conferences or other occasions.
  • ensuring compliance with reservation guidelines and standards, such as those regarding down payments and cancellations.
  • To optimize room inventory and increase income, tracking and analyzing reservation trends, occupancy rates, and revenue reports.
  • coordinating with other divisions to maintain efficient operations and happy customers, such as sales, housekeeping, and front desk.
  • addressing complaints from visitors or problems with bookings in a quick and expert manner.
  • Keeping up with market demands, competitive products, and industry changes to make knowledgeable decisions.

Job Details:

  • Employer Name: CANMORE STAY
  • Job Location: Canmore, AB
  • Salary: CAD24.00 to CAD28.00 Per Hour
  • Job Position: Reservations supervisor
  • Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
  • Job Category: Other
  • Send Your coverletter:
  • Opening: 1


One of a reservations supervisor’s duties could be:

  • providing direction, instruction, and performance assessment while managing and leading the booking staff.
  • ensuring that high standards for customer service are upheld in all encounters with visitors.
  • collaborating and communicating with various departments effectively to provide flawless customer experiences.
  • monitoring reservation systems and making sure data entry and reporting are done accurately and on schedule.
  • managing rates and inventory, and putting yield management techniques into practice to maximize income.
  • taking part in revenue management meetings and offering suggestions and views.
  • To ensure uniformity and fairness, reservation policies and processes must be implemented and enforced.
  • Managing complex visitor requests or concerns while exhibiting problem-solving abilities and a customer-focused mindset.
  • maintaining data accuracy and integrity by carrying out routine audits.
  • keeping abreast of developments in technology, trends, and industry laws as they pertain to the management of reservations.


Although the precise needs of a reservations supervisor can change, they often include:

  • Experience: Prior hotel reservations experience, or similar experience in a managerial or supervisory role, is preferred.
  • Knowledge of Reservation Systems: Expertise with reservation software and property management systems (PMS).
  • Excellent interpersonal and communication skills are necessary to deliver first-rate customer service.
  • Strong organizational and multitasking skills, as well as an acute sense of correctness and precision, are required.
  • Ability to manage concerns or complaints from guests professionally and come up with workable solutions.
  • Ability to examine reservation data and reports in order to make wise decisions and suggestions.
  • Leadership Skills: Proven leadership qualities, such as motivating and managing a team.
  • Flexibility to operate in a dynamic, fast-paced atmosphere and adjust to shifting needs.
  • Bilingualism: Depending on the customer and the demands of the employer, proficiency in various languages, such as English and French, may be a plus.

Perks and Hourly Salary:

The pay scale for a bookings manager in Canmore can change depending on experience, education, the particular employer, and the size of the business. In Canada, hourly pay for supervisors of reservations might vary but is often between $18 and $25.

The employer may offer perks or advantages to reservations supervisors. Typical benefits that might be provided include:

  • Opportunities for professional development and promotion exist in the hospitality sector.
  • Opportunities for training and professional development to improve management and customer service abilities.
  • Health and dental insurance (for positions that are full-time).
  • Plans for retirement savings, such as 401(k)s or contributions to Registered Retirement Savings Plans (RRSPs) (for full-time positions).
  • Employee rates for lodging, meals, and other hotel services.
  • clothes or uniforms provided by the employer.
  • Depending on the type of work, transportation or meal expenses may be provided.

Please be aware that Canmore’s particular pay rates and benefits for reservations supervisors may differ. It is advised to browse nearby job listings or get in touch with possible companies to get the most precise and recent information.

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