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Customer Service Agent

Customer Service Agent, Full Time, Part Time all jobs are available. Are you driven to achieve new heights, collaborate with other individuals, as well as make a significant contribution? Do you imagine yourself as a respected employee of a company that controls its industry? If the answer to any of these inquiries is yes, then Air Canada is looking for motivated people to join the varied and dynamic team that will be driving the growth and expansion of the country’s national airline.

Job Details:

  • Employer Name: Air Canada
  • Job Location: SAN FRANCISCO, CA, United States
  • Salary: CAD$20.00–CAD$22.00 an hour, Average Salary
  • Job Position: Customer Service Agent
  • Job Type: Full Time, Part Time, Seasonal
  • No. Of Vacancies: 30
  • Job Category: Airline

Job Duties

  • By offering direct Cargo customer services in accordance with the Company’s specifications, dealing with the general public, other airlines, agencies, and company personnel.
  • Get information from the public, other airlines, agencies, and company workers, and respond to their questions.
  • Accept, deliver, and handle mail, COMAT, and cargo.
  • physically or mechanically handle cargo, mail, and COMAT (e.g., forklift).
  • To receive and sign for the delivery of aircraft spare parts from other carriers for use on company aircraft, go here.
  • Drive Company vehicles.
  • Calculate freight rates and duties, schedule shipments, and give clients pertinent information, such as customs regulations.
  • In compliance with company policies, handle, and account for cash and papers.
  • Follow company guidelines when processing data in the automated cargo tracking and accounting system.
  • Receive and handle shipments of restricted and hazardous materials in compliance with company and governmental policies.
  • Make, carry out, and record decisions essential to guarantee the effective running of the work unit and safeguard Company interests while the Manager and Lead Customer Service Agent are not present.
  • Any necessary verbal or written notification of changes to the rules, practices, or processes must be given to the staff.
  • Make sure there are enough of all the required materials and resources on hand.
  • assemble statistics data and compilation.
  • Investigate incomplete or damaged shipments, and complete the necessary sections of the bad order report.


  • Must be able to exercise diplomacy, sound judgment, and initiative.
  • Be able to communicate clearly and in a nice way.
  • the capacity to work under pressure with little guidance.
  • Must be capable of using the automated freight tracking and accounting system used by the Company after receiving training.
  • Must adhere to company grooming standards and wear the company uniform as directed.
  • must have a driver’s license in good standing.
  • Must be able to operate Company cars and machinery.
  • The ability to stand or sit for long periods of time is necessary.
  • Must be able to lift 70 pounds without assistance.
  • must keep up a respectable attendance history.
  • A passport must be current in order to travel to Canada for training.
  • Must be eligible to get appropriate credentials and clearances including FAA, TSA, Port Authority, U.S. Customs Seals, and U.S. Postal. You should be aware that you must be qualified to work in the US unsponsored in order to receive a customs seal.

Special Prerequisites

  • Safety shoes must be worn while on the job, per company policies.
  • To wear hearing protection given by the company when working in designated noisy zones.
  • Air Canada places a high priority on employee safety, hence it is against the law for anybody to use intoxicating substances while performing their job duties or at work. A drug test will be performed on the candidates.

Language Prerequisites

Bilingual candidates will be given precedence based on equivalent qualifications.

Inclusion and Diversity

In order to achieve its goals of creating a productive, welcoming, and healthy work environment that recognizes each employee’s individual contributions to the success of the company, Air Canada is firmly committed to diversity and inclusion.

As an equal-opportunity employer, we encourage everyone to apply so that we may create a workforce that reflects the diversity of our clients and the neighborhoods where we live and work.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

How do apply for Customer Service Agent?

You can easily apply via this URL and upload your cover letter here.

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