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Description
Being a part of Air Canada entails being a part of a recognized national emblem. The Air Canada family connects individuals in every region of the country and the world. Joining our dynamic and diverse team at the forefront of passenger aviation will help your career take off.
For our Customer Service Center team in downtown Moncton, Air Canada is now hiring customer service agents.
We are seeking individuals that love taking on varied duties in a team atmosphere who are goal-oriented, trustworthy, and extremely adaptable. The Customer Service Agent is crucial in ensuring that the aircraft is prepared for a safe and timely departure, whether they are handling luggage, carrying cargo, or running sophisticated loading equipment.
This job is part-time and ongoing. According to the collective bargaining agreement, the starting salary is $19.87 per hour with a $2.50 premium per hour.
Responsibilities:
- Execute transactions through World Tracer and shipment tracing.
- Utilizing various Cargo systems, prepare records and paperwork.
- Performing data entry across several Cargo systems.
- Attend to consumer concerns about delayed, lost, or damaged shipments.
- Run cargo services and lost and found operations. Establish the shipping protocols, cargo check-in, and delivery dates and rates.
- Respond to client interactions via phone and email by working on a cloud-based CRM system.
Qualifications
- Possess great computer abilities, with a preference for understanding Microsoft products.
- Possess good communication abilities, and be able to collaborate with peers and clients by forming trusting bonds.
- Organized, focused on providing good customer service, and skilled time manager.
- Available for shift work and erratic schedules, including early mornings, late nights, weekends, and legal holidays.
- A citizen of Canada or a legal immigrant.
- Hold a license that is currently valid.
- Able to travel and participate in an off-site, first, full-time training program that lasts 2-4 weeks.
- Obtain the Transport Canada security card after clearing security.
- Capable of repeatedly lifting up to 70 pounds of large objects without assistance. (32 kilograms).
- The ability to work in a variety of climates.
- Ability to adhere to a precise schedule in order to maintain on-time departures while maintaining safety at all times.
Requirements in Language
Bilingual candidates will be given preference if their qualifications are equal.
Integration and Diversity
Air Canada is firmly committed to diversity and inclusion and seeks to establish a productive, welcoming workplace that recognizes each employee’s individual contributions to the success of the business.
- We encourage everyone to apply since we are an equal opportunity company and want to create a workforce that reflects the diversity of our clients and the neighborhoods where we live and work.
- Air Canada appreciates the interest of all applicants, but only those who are chosen to move forward in the process will be contacted.
How do apply for Customer Service Agent Part Time Job?
You can easily apply via this URL and upload your cover letter here.
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