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Sr IT Support Associate

Canada Goose Inc
May 18, 2024
Toronto, Ontario, Canada, M4B 2J8, Toronto, Canada
Job Type


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Job Description

Key Responsibilities for Sr IT Support Associate

  • Offer 1st & 2nd-degree support on websites assigned and resolve submitted support tickets globally as required.
  • Supply assistance to shop-floor control, manufacturing, inventory, and logistics systems.
  • Configure and also support barcoding and also thermal printing modern technologies.
  • Record, track, and rise cases using Service Now.
  • Take care of user onboarding and also offboarding requirements and also jobs for the appointed sites.
  • Configure as well as picture workstations, configuration tablets, and cellular phone gadgets as called for.
  • Manage and sustain Audio/Visual conferencing innovations.
  • Perform safety and security and os updates, software program implementation, and also troubleshooting.
  • Coordinate with IT Workflow team members on issues requiring rise (Enterprise
  • Applications, Infrastructure as well as Cybersecurity) such as WAN as well as network accessibility.
  • Assistance Zebra printers, RFID scanners, barcode scanners, plotters, fabric cutting equipment, pattern manufacturer equipment, and also down-fill types of equipment.
  • Assist in IT site builds, relocates, as well as upgrades.
  • Supply extraordinary solutions to all departments making use of offered sources while meeting set SLAs.
  • Record technical procedures for brand-new innovations and also preserve existing paperwork.
  • Help in special projects in assigned producing website and participate in IT Assistance efforts globally.

Experience, Education And Learning and Designations:

  • Post-secondary education and learning in Information Technology or comparable
  • Microsoft A+, Network+, M365 and Managing Modern Desktops and also Tools MD-101T certifications are considered possessions
  • IT Assistance experience in production, warehouse, and circulation facilities
  • Experience with conformity and also administration frameworks (SOX favored).

3 years of experience in:

  • Assistance for production and logistics devices such as printers, barcodes as well as
  • RFID scanners, plotters, and also pattern-reducing devices are attached using a network.
  • Workstation and also Mobile Device Administration (MDM) utilizing cloud innovations.
  • Desktop computer imaging over WDS, WDT, and also Dell Deployment toolkit.
  • Supplying assistance to companies that impose a proxy solution, MFA/SSO as well as 2FA.
  • Business change requests in Office 365, Energetic Directory Site, MS Exchange as well as OKTA.
  • Support Windows 10, Mac OSX, IOS, and Android running systems.
  • Supporting infrastructure equipment such as switches, routers, APs, UPS, and also web servers.
  • Deployment, assistance, and also administration of meeting rooms (AV hardware).

Firm Description

Canada Goose isn't such as anything else. We have actually built something excellent, something unique-- a legendary way of living brand name with an inspirational as well as genuine tale. Our purpose-based platform HUMANATURE and also an ideology that humans are a part of nature and also nature belongs to us educate everything we do. From the materials, we utilize to the products we make, whatever is diligently crafted and constructed to last. At Canada Goose, we withstand any condition, observe every detail, and also take the viewpoint in order to maintain the earth chilly and individuals on it warm.

Right here, opportunities are almost everywhere-- to attempt something new, to discover, to do meaningful as well as impactful work, as well as they're your own for the taking.

Job Details:

Jobs position Sr IT Support Associate Job Location Winnipeg, Canada Organization Name Canada Goose Inc Categories IT / Technology Salary Range Will Discuss, Job Type Full Time Street Canada Border Cross
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