Senior customer care associate jobs in Yorkton – apply now

Senior customer care associate jobs in Yorkton, SecurTek, a trusted leader in home and business security solutions and a proud subsidiary of SaskTel, is seeking a dedicated and experienced Senior Customer Care Associate to join our team in Yorkton, Saskatchewan. As a Senior Customer Care Associate, you will play a pivotal role in ensuring our customers receive exceptional service and support. If you have a passion for customer satisfaction, strong problem-solving skills, and a desire to work with a dynamic team, we want to hear from you.

Job Details

• Employer Name: SecurTek
  
• Job Location: Canada
  
• Salary: $24.00 a hr
• Job Position: Senior customer care associate jobs in Yorkton
• Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
• Job Category: Sales & Retail
• Send Your cover letter: to securtek.hr@securtek.com

Key Responsibilities:

• Customer Support: Provide exemplary customer service through various communication channels, including phone, email, and chat, to assist customers with inquiries, issues, and requests.
• Technical Assistance: Troubleshoot and resolve technical issues related to our security systems, ensuring customer satisfaction and system functionality.
• Account Management: Manage customer accounts, update information, and process service requests, including billing inquiries and adjustments.
• Documentation: Maintain accurate records of customer interactions and transactions, ensuring a comprehensive and organized customer database.
• Escalation Handling: Identify and escalate complex issues to appropriate teams or supervisors for resolution, while ensuring timely follow-up with customers.
• Product Knowledge: Stay up-to-date with our product offerings and industry trends to effectively educate and assist customers.
• Continuous Improvement: Contribute to process improvements and best practices to enhance the customer experience.
• Team Collaboration: Collaborate with cross-functional teams to resolve customer issues promptly and efficiently.

Qualifications:

• Minimum of 2 years of experience in a customer service or call center role, preferably in the telecommunications or security industry.
• Exceptional communication and interpersonal skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software and office productivity tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Dedication to delivering excellent customer service and a commitment to customer satisfaction.
• Flexibility to work in shifts, including evenings and weekends as required.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Access to training and resources to enhance your skills and knowledge.
• Employee discounts on SecurTek services.

How to Apply:

If you are a customer-focused individual with a passion for delivering outstanding service and have the qualifications and experience required for this role, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for the Senior Customer Care Associate position at SecurTek - A SaskTel Company in Yorkton, Saskatchewan.

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