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Senior customer care associate jobs in Yorkton – apply now

February 23, 2024
Toronto, Ontario, Canada, M4C 1A1, Toronto, Canada
Job Type


Senior customer care associate jobs in Yorkton, SecurTek, a trusted leader in home and business security solutions and a proud subsidiary of SaskTel, is seeking a dedicated and experienced Senior Customer Care Associate to join our team in Yorkton, Saskatchewan. As a Senior Customer Care Associate, you will play a pivotal role in ensuring our customers receive exceptional service and support. If you have a passion for customer satisfaction, strong problem-solving skills, and a desire to work with a dynamic team, we want to hear from you.

Job Details

  • Employer Name: SecurTek
  • Job Location: Canada
  • Salary: $24.00 a hr
  • Job Position: Senior customer care associate jobs in Yorkton
  • Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
  • Job Category: Sales & Retail
  • Send Your cover letter: to

Key Responsibilities:

  • Customer Support: Provide exemplary customer service through various communication channels, including phone, email, and chat, to assist customers with inquiries, issues, and requests.
  • Technical Assistance: Troubleshoot and resolve technical issues related to our security systems, ensuring customer satisfaction and system functionality.
  • Account Management: Manage customer accounts, update information, and process service requests, including billing inquiries and adjustments.
  • Documentation: Maintain accurate records of customer interactions and transactions, ensuring a comprehensive and organized customer database.
  • Escalation Handling: Identify and escalate complex issues to appropriate teams or supervisors for resolution, while ensuring timely follow-up with customers.
  • Product Knowledge: Stay up-to-date with our product offerings and industry trends to effectively educate and assist customers.
  • Continuous Improvement: Contribute to process improvements and best practices to enhance the customer experience.
  • Team Collaboration: Collaborate with cross-functional teams to resolve customer issues promptly and efficiently.


  • Minimum of 2 years of experience in a customer service or call center role, preferably in the telecommunications or security industry.
  • Exceptional communication and interpersonal skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer relationship management (CRM) software and office productivity tools.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Dedication to delivering excellent customer service and a commitment to customer satisfaction.
  • Flexibility to work in shifts, including evenings and weekends as required.


  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • Access to training and resources to enhance your skills and knowledge.
  • Employee discounts on SecurTek services.

How to Apply:

If you are a customer-focused individual with a passion for delivering outstanding service and have the qualifications and experience required for this role, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for the Senior Customer Care Associate position at SecurTek - A SaskTel Company in Yorkton, Saskatchewan.

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