hotel receptionist jobs in Quebec Canada

hotel receptionist jobs in Quebec Canada: Auberge Cap Martin Inc. is a renowned boutique hotel nestled in the heart of Quebec, Canada. We pride ourselves on offering exceptional hospitality and a memorable experience to our guests. As a Hotel Receptionist, you will be an integral part of our team, playing a crucial role in creating a warm and welcoming atmosphere for all visitors.

Position Summary:

As a Hotel Receptionist at Auberge Cap Martin Inc., you will be the first point of contact for our guests, providing them with a positive and personalized experience from the moment they arrive. You will be responsible for ensuring smooth check-ins and check-outs, assisting guests with inquiries, and helping them navigate their stay with us.

Job Details:

• Employer Name: Auberge Cap Martin Inc
  
• Post Title: hotel receptionist jobs in Quebec Canada
• Job Location: Quebec
  
• Salary: $18.00 to $30.00 monthly (to be negotiated)
• Job Position: receptionist clerk
• Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
• Experience: 1-2 years (Will Train)
• Education: High School / Degree / Secondary School

Key Responsibilities:

• Guest Check-in and Check-out:
  • Greet guests with a friendly and professional demeanor upon arrival.
  • Assist guests in completing the check-in process efficiently and accurately.
  • Process check-outs, handle billing, and ensure all relevant paperwork is complete.
• Customer Service:
  • Provide exceptional customer service by addressing guests' inquiries, concerns, and special requests in a timely and courteous manner.
  • Offer information about the hotel's amenities, services, and local attractions to enhance guests' experiences.
• Reservations and Bookings:
  • Manage room reservations, ensuring accuracy and compliance with the hotel's booking policies.
  • Assist guests in making new reservations, modifying existing bookings, and providing information about room availability.
• Telephone and Email Communication:
  • Answer phone calls promptly and professionally, directing calls to the appropriate department or staff member.
  • Respond to emails and inquiries with clear and concise information, maintaining a high standard of written communication.
• Guest Relations:
  • Build positive relationships with guests, anticipating their needs and preferences to create a personalized experience.
  • Address guest feedback and concerns effectively, striving to resolve issues to the guests' satisfaction.
• Administrative Duties:
  • Maintain accurate records of guest information, reservations, and transactions using the hotel's property management system.
  • Assist with administrative tasks, such as filing, data entry, and report generation.
• Collaboration:
  • Work closely with other departments, including housekeeping and maintenance, to ensure guest needs are met promptly and efficiently.

Qualifications:

• High school diploma or equivalent; post-secondary education in hospitality or a related field is a plus.
• Previous experience in a customer service or receptionist role, preferably in the hospitality industry.
• Strong communication skills, both verbal and written, in English and French.
• Proficiency in using computer software, including Microsoft Office and property management systems.
• Exceptional interpersonal skills and a friendly, approachable demeanor.
• Ability to multitask, prioritize, and remain composed in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Professional appearance and conduct.

Working Conditions:

• This position may require working shifts, including evenings, weekends, and holidays.
• The role involves standing, walking, and sitting for extended periods.
• The hotel environment may occasionally involve interactions with demanding or challenging guests.

How to Apply

Foreigners interested in hotel receptionist jobs in Quebec Canada can explore opportunities through the:

1. You can send a resume & cover letter via Email:  info@capmartin.ca
   

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