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customer service agent jobs in Quebec

February 20, 2024
Toronto, Ontario, Canada, M4C 1A1, Toronto, Canada
Job Type


customer service agent jobs in Quebec: Corporation Creative Victoriaville is seeking enthusiastic and dedicated individuals to join our team as Customer Service Agents. In this role, you will be responsible for providing exceptional customer service to our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience. As a vital point of contact, you will play a crucial role in maintaining our company's reputation for excellent customer support.

Job Details:

  • Post Title: customer service agent jobs in Quebec
  • Job Location: Victoriaville, Quebec, Canada, G6T1T9
  • Salary: $20.00 to $30.00 monthly (to be negotiated)
  • Job Position: 392269 - customer service agent
  • Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
  • Experience: 1-2 years (Will Train)
  • Education: High School / Degree / Secondary School


  • Respond promptly and professionally to customer inquiries via phone, email, and chat, addressing their concerns and questions.
  • Provide accurate information about our products, services, and company policies to customers.
  • Assist customers with placing orders, processing returns, and tracking shipments, ensuring a seamless buying experience.
  • Resolve customer complaints and issues in a courteous and efficient manner, aiming to achieve a swift resolution and customer satisfaction.
  • Collaborate with other departments such as sales, logistics, and technical support to provide comprehensive solutions to customer concerns.
  • Maintain accurate and up-to-date customer records in the company's CRM system.
  • Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.
  • Stay up-to-date with product knowledge, company updates, and industry trends to provide accurate information to customers.
  • Handle billing inquiries, invoice discrepancies, and payment processing, ensuring accuracy and timeliness.
  • Participate in ongoing training and professional development to enhance customer service skills and product knowledge.
  • Contribute to team goals and meet performance metrics related to response time, issue resolution, customer satisfaction, and more.


  • High school diploma or equivalent; post-secondary education is a plus.
  • Previous experience in customer service or related field is preferred.
  • Fluent in English (both written and verbal); proficiency in French is a strong asset.
  • Excellent communication skills with the ability to empathize and connect with customers.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Familiarity with CRM software and basic computer applications.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Positive attitude, adaptability, and a willingness to learn and grow.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.


  • Competitive salary and performance-based incentives.
  • Comprehensive training program and ongoing professional development.
  • Opportunities for career advancement within the company.
  • Friendly and supportive work environment.
  • Employee discounts on company products.
  • Health and wellness benefits.

Application Process:

To apply for the position of Customer Service Agent at Corporation Creative Victoriaville, please submit your updated resume along with a cover letter outlining your relevant experience and why you are interested in joining our team. We appreciate all applications, but only shortlisted candidates will be contacted for interviews.

How to Apply

Foreigners interested i 392269 - customer service agent can explore opportunities through:

  1. You can send a resume & cover letter via Email:

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