Customer Onboarding Coordinator

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Task Description
What is Onboarding?

EcoVadis' vision is to allow a brand-new means of doing business where sustainability intelligence influences every organization's decision. One of our key firm values is One Client at once and also as there is just one first impression we can make on the consumer, it is our goal to be ever-present at that phase to increase the modification we believe is possible. Customer Onboarding Coordinator.

The EcoVadis account onboarding team accompanies clients with a series of directed workshops, conferences, and subjects, designed to set up a solid and also effective structure for their sustainable purchase goals with EcoVadis. Deploying strategic corporate programs such as a lasting purchase program can be challenging for organizations as it needs systematic social change and stakeholder fostering in typically procurement organizations with huge and/or complex supply chains.

• To ensure the customer reaches the benefits and the ROI of their EcoVadis SaaS services beforehand, it is important that all affected workers, most procurement teams, comprehend how the program functions, what they are asked to do, and also how to integrate EcoVadis in their purchase policies, processes and also innovations.
• Each consumer onboarding is to be seen as a project in itself and also will certainly be provided in a tandem with an Account Onboarding Supervisor and one a Customer Onboarding Planner on 8-12 accounts rolling at a time. Together they drive the functional and also critical components of consumer onboarding to guarantee they have actually the foundations required to maximize the worth of the EcoVadis options as a crucial piece of their lasting purchase initiative.
• The onboarding phase of the client trip comes to a close when the vital onboarding program goals are achieved, and the tactical and calculated roadmap is documented and also offered throughout a consumer executive steering committee. Hereafter duration, the Onboarding group transitions the client over to the Customer Success/ Account Administration team. Customer Onboarding Coordinator 
• Being a successful Consumer Onboarding Planner calls for solid project administration abilities. The candidate ought to be a confident speaker and also have a strong craving for strategy consulting work. EcoVadis deals with complicated purchase companies and related consumer details difficulties as well as changes that need to be considered at every phase of the program.

Your duties will certainly consist of (however will certainly not be limited to):.

• Team up with and also support two Account Onboarding Managers to ensure reliable implementation of the onboarding program to a joint profile of accounts.
• Handle a combination of consumers dealing with and non-customer encountering operational obligations for your joint profile of clients.
• Operational Deployment as well as Synchronization.

Operational duties examples consist of:

1. Technical: Set up, configuration, and oversight of essential system capabilities, Control and set up of interaction package.
2. Research: Account insights and plans, Consolidation & organization of account information points (e.g. program organizational chart, distributor vendor master, process descriptions, ...).
3. Analytical: Data evaluation & coverage, Distributor mapping, Distributor prioritization preparation and first-level evaluation (e.g. mix of excel and/or EcoVadis Network Accelerator and/or Intelligence), Sector, and also various other benchmark evaluation (e.g. combination of Excel and/or Tableau).
4. Job management: Coordination of numerous jobs to guarantee jobs and landmarks established for onboarding program success are provided successfully and also in a timely manner, consisting of oversight of internal onboarding specific KPIs (e.g. Time To Worth (TTV), Net Marketer Score (NPS), adoption metrics.). Customer Onboarding Coordinator.

Customer Success & Account Assistance (Include)

Prep work and/or distribution of presentations both separately and/or in a supporting duty utilizing a mix of design templates and also ad-hoc additions aligned with client demands, examples include:

• Shipment of the consumer stakeholder details as well as fostering training sessions (Purchaser Start, Platform Training).
• Distribution of the Rankings and/or IQ system training sessions from a user/use case viewpoint.
• Distribution of the provider prioritization session using the prioritization device.
• Develop and also preserve customer partnerships both proactively and also reactively (For example, reacting to inbound demands, resolving user problems, and recording actions). Customer Onboarding Coordinator.
  Liaise between clients as well as other EcoVadis departments as needed (Analysts, Workflow, Product, ...) to fix client obstacles and find services within sensible due dates.
  Assistance and also build advocacy amongst client organizations, including program groups, champs, as well as key-end users (e.g. purchasers) by supplying remarkable customer support. Customer Onboarding Coordinator.

Various other:

• Lead and/or contribute to inner projects contributing to the formalization and also standardization of account onboarding processes with a favorable influence on team effectiveness and quality. Customer Onboarding Coordinator.
• Teamwork and best techniques sharing to contribute to the growth of EcoVadis service and to keep a favorable as well as an encouraging environment.

Qualification as a Customer Onboarding Coordinator

• 2+ years experience in fields such as client success/support, purchase or supply chain, and consulting.
• Experience in job management.
• Excellent excel as well as data logical abilities.
• Critical thinker with the capability to sum up data into understandings in multiple layouts (e.g. PPT presentations) with exceptional interest in detail.
• Basic expertise in purchase systems, processes as well as trends.
• Basic experience with Tableau, Salesforce, and/or digital native understanding was quick.
• Strong verbal and also written interaction skills; confidence in delivering customer-facing discussions.
• Sharp listener, polite.
• Self-driven, results-oriented, and team player.
• Ideally, experience in a global and also multicultural environment.
• Experience in worldwide as well as modern environments.
• Flourishes in a quick-paced environment.
• Commitment and also enthusiasm for sustainability. Customer Onboarding Coordinator
• Superb talked as well as composed English is required.
• Bachelor's Level called for preferably in a related area (Supply Chain, Purchase, etc).

Additional knowledge:
Starting date: As soon as possible Full-time position

We offer the following in exchange for your knowledge and effort:

• Bonus system + base salary
• Matching programs for GRSP and TFSA are available.
• Dental as well as Medical Benefits
• Health coverage for life
• Flexi-time
• The atmosphere is relaxed and welcoming.
• Possibility to operate in a really worldwide environment
• Do you want to learn more? Please make the online registration by reading the instructions below it and uploading either a Cover letter or resume in Pdf file format.

EcoVadis makes no distinctions based on race, religion, skin color, national origin, sex, sexual preference, age, disability, veteran status, or any other regulated group.

Even if you don't meet all of the standards, do you think you'd be a good fit? Please use whatever means available to allow our working with the group to assess your abilities and learn more about what you can offer EcoVadis. We're looking for skilled people with a variety of specialties and different backgrounds. Customer Onboarding Coordinator.

Description of the Business
Work hard, enjoy fun, and make a difference!

EcoVadis is the world's largest source of sustainability ratings for businesses. Our solutions are backed up by a global team of specialists and cutting-edge technology. We analyze data and create sustainability scorecards that provide businesses with actionable information about their environmental, social, and ethical risks. Customer Onboarding Coordinator

• Why should you apply to EcoVadis? Be a part of the global business sustainability transformation. Advance your career. Collaborate with exceptional people. Feel appreciated after what you've done. Customer Onboarding Coordinator.

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