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Call Centre jobs Toronto

Peoples Group
Published
March 16, 2024
Location
Toronto, Ontario, Canada, M4B 2J8, Toronto, Canada
Job Type

Description

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Work Description & Summary;

Peoples Group is a shop Financial Institution with workplaces located in Vancouver, Calgary, Toronto and also Montreal that has remained in the Canadian marketplace for over three decades. Our objective is to surpass our customers' assumptions by supplying outstanding client service backed by substantial item understanding and also experience. Call Centre jobs Toronto.

Our society right here at Peoples Group is created by our worths; Strength-Based, Relationship Focused as well as Enthusiastic Implementation. We believe people don't choose a firm to benefit from, they pick a firm to sign up with. We also believe that people precede as well as each day we aim to be willing, reliable and innovative. Call Centre jobs Toronto.

Concerning you:

Coverage to the Repayment and also Customer Solutions Supervisor, your key duty is to concentrate on client assistance for all products/services for Peoples Settlement Solutions and Peoples Card Solutions customers. You will certainly work individually to fix common concerns. You are thought about as a vital representative for customer inquiries as well as are expected to satisfy solution levels developed in our arrangements with our customers. You possess client service, internet/website, service desk, and troubleshooting abilities. Call Centre jobs Toronto.

Concerning you/qualifications:

  • Experience with technological assistance phone call facility settings within monetary services
    Sector experience, expertise of obtaining, pre-paid card organization, and/or technological support favored, Call Centre jobs Toronto.
  • Expertise as well as experience in shopping, Gateways, APIs, and also various other troubleshooting devices
  • Strong understanding of eCommerce and solid knowledge of MS Workplace

Concerning the day-to-day:

  • Respond in a timely manner to client questions as well as escalations in a call facility setting in both English as well as French
  • Maintain service degrees by being responsive to Phone/Email questions according to Solution Levels
  • Keep solid customer connections with a concentration on retention and profits generation
  • Guarantee optimum solution, as well as exact details, is offered to our existing clients by replying to their various queries and also solving technical associated issues
  • Work to work with customer issues/inquiries that span multiple areas
  • Advertise 'Very First Call Resolution' and also a personal liability on every customer interaction
  • Maintain a top-level understanding of Peoples Settlement and also Card Provider's services and products
  • Guarantee Sales as well as Solutions plans and also procedures (i.e. privacy defense) are adhered to when servicing customers and also performing account maintenance activities
  • Aid us to get to know you better by answering our application inquiries! Your involvement is an expected and crucial part of our choice process.

Please NOTE: Please accept our utmost recognition for your rate of interest; nonetheless only those applicants present will certainly be gotten in touch with. Peoples Group is an Equal Employment Opportunity employer.

Jobs Details:
Jobs Title: Call Centre jobs Toronto.
Company Name: Peoples Group
Job Title: Call Center Representative
Country: Canada
Job Experience: 1-3 above  Years / Will Train
Qualification: High School Diploma || Bachelor Degree|
Email Id: admin@canadajobsrecruiter.com
Age Limit 18 years & above* Salary: CAD $17.50/- To - CAD$21.00 - Per Hour
Working Hours: 8 Hours
Work Remotely: No
Job Type: Full Time
Job Location: Toronto, ON Canada M2N M1B

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