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Remote Social Media Manager Jobs, Ada was originally established on land that was once the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to a large number of First Nations, Inuit, and Métis individuals. Additionally, we recognize that Tkaronto is governed by Treaty 13 with the Mississaugas of the Credit and the Williams Treaties signed with numerous Mississaugas and Chippewa bands.

  • Our mission at Ada is to develop an AI platform that enables businesses to automatically resolve the majority of customer support inquiries with minimal effort. Our vision is a world in which all customer service interactions are positive.
  • Ada is an Automated Resolutions Company powered by AI. Ada has powered over 4 billion automated interactions for brands such as Meta, Verizon, AirAsia, and Square since 2016. Ada, a company founded in Canada, serves companies and customers worldwide.

Joining our marketing team is a highly motivated and imaginative Communications Manager with a focus on social media and experience in B2B technology. The Communications Manager will be responsible for creating and implementing effective communication strategies, with a focus on social media and working with influencers. They will collaborate with our public relations agency on media relations initiatives, develop compelling social media content, and cultivate relationships with key industry influencers.

Job Details:

  • Employer Name: Ada Inc.
  • Job Location: Toronto, Ontario Canada L4H 4E8
  • Salary: CAD$113,000–CAD$130,000 a year
  • Job Position: Social Media Manager
  • Job Type: Permanent employment Full time, Remote Jobs
  • No. Of Vacancies: 1
  • Job Category: IT


  • Bachelor’s degree in Marketing, Communications, or Public Relations, or a closely related field.
  • Five years of experience in communications or marketing, with an emphasis on social media. Experience working in the industry of customer experience is a plus.
  • Excellent verbal and written communication skills, including strong writing abilities for social media, press releases, and other promotional materials.
  • Strong organizational and project management skills, with the ability to simultaneously manage multiple projects.
  • Twitter, LinkedIn, Sprout Social, etc., as well as other social media platforms and tools.
  • Ability to measure the impact of social media campaigns and make data-driven decisions requiring strong analytic skills.
  • Expertise in establishing and sustaining relationships with influential stakeholders, media contacts, and decision-makers.


  • To support the company’s objectives and messaging within the customer experience industry, develop and implement communication plans and strategies with a strong emphasis on social media and working with influencers.
  • Develop and administer engaging social media content for multiple platforms, including Twitter, LinkedIn, etc.
  • Monitor and analyze social media metrics to assess the effectiveness of campaigns and identify areas for enhancement.
  • Develop and maintain relationships with key customer experience industry stakeholders, media contacts, and influencers to create and promote content.
  • Work with influencer partners to develop campaigns and collaborations that are mutually beneficial.
  • Assist our public relations firm with media relations management, including working with internal stakeholders to respond to inquiries and coordinating interviews.
  • Collaborate with cross-functional teams, including marketing, product, and executive leadership, to ensure consistent and effective messaging.
  • Draft, distribute, and increase the visibility of press releases, announcements, and other promotional content.
  • ensuring that brand standards are maintained across all marketing channels.

Stands to benefit:

  • Competitive compensation and extensive stock option plan
  • Unlimited holiday
  • Health account
  • Enhanced health care coverage
  • Dental/optical/travel insurance
  • Life insurance
  • Plan for employee and family assistance


  • Modular work schedule
  • Remote-first, Person-to-Person-friendly workplace with a WFH budget
  • Household social worker
  • Paid parental leave for U.S. and Canadian citizens
  • Development opportunities

About Our Company

Ada is a rapidly expanding business within a robust AI ecosystem. Instead of in-person, we optimize our communication, collaboration, and work ethic for the digital world. To create the customer experience of the future, we are constructing the workplace of the future. With flexible hours, we will determine a schedule that suits your personality and the requirements of your position. Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One are among the world-class investors who support our company. We offer our employees competitive compensation, excellent health benefits, and company ownership.

We believe that the most marginalized members of society, including but not limited to BIPOC, LGBTQ2S+, immigrants, and people with disabilities, are disproportionately affected by unchecked biases. We strongly encourage applications from people with these identities and other marginalized communities because, without you, we cannot move forward. We at Ada do not support tokenism. We believe in representation.

  • Our values are the fundamental determinants of our decision-making processes. They are the essence of what we stand for and essential to our next growth phase. Our values and the history of Ada’s founding can be found on our Careers page.
  • Everyone possesses unique abilities. Even if you do not meet all of the above requirements, please explain in your application why you would be a great fit for this position.

The salary range for this position is between $113,000 and $130,000. Actual compensation will be based on a number of factors, including past experience and qualifications, geographic location, and other legally permissible job-related factors.


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