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Lmia Customer service agent

AYN Immigration Services Ltd.
Published
June 24, 2024
Location
M3C - M9N, Toronto, Ontario Canada, Toronto, Canada
Job Type

Description

AYN Immigration Services Ltd. is a premier immigration consultancy firm dedicated to providing expert guidance and comprehensive services to individuals and families navigating the complexities of Canadian immigration. Our team of experienced professionals is committed to delivering personalized solutions and exceptional customer service, ensuring our clients achieve their immigration goals with confidence and ease. With a focus on integrity, transparency, and client satisfaction, AYN Immigration Services Ltd. has established itself as a trusted partner in the immigration journey.

Position Overview:

We are seeking a dedicated and customer-focused Customer Service Agent to join our dynamic team. The successful candidate will be responsible for providing outstanding support to our clients, addressing inquiries, and assisting with various aspects of the immigration process. This position is available to candidates eligible for the Temporary Foreign Workers program and the Provincial Nominee Program (PNP).

Job Details:

  • Employer Name: AYN Immigration Services Ltd.
  • Job Location: Canada
  • Salary: $20.00 -$25.00 hr
  • Job Position: Lmia Customer service agent
  • Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
  • Education: High School or Diploma Degree
  • Experience: 1-2 Basic Requirements

Key Responsibilities:

  • Respond to client inquiries via phone, email, and in-person meetings in a timely and professional manner.
  • Provide accurate information regarding immigration services, programs, and processes.
  • Assist clients in completing application forms and gathering necessary documentation.
  • Schedule consultations and follow-up appointments with immigration consultants.
  • Maintain and update client records in our database, ensuring confidentiality and accuracy.
  • Collaborate with team members to resolve client issues and improve service delivery.
  • Prepare and distribute informational materials and resources to clients.
  • Assist with the preparation and submission of immigration applications.
  • Stay informed about changes in immigration laws and regulations.
  • Perform other customer service and administrative duties as required.

Qualifications:

  • High school diploma or equivalent; post-secondary education in a related field is an asset.
  • Previous experience in customer service or a client-facing role.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build rapport with clients.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
  • High level of organizational and time management skills.
  • Attention to detail and ability to handle sensitive information confidentially.
  • Ability to work independently and as part of a team.
  • Knowledge of Canadian immigration processes is an advantage.

Benefits:

  • Competitive salary
  • Opportunities for professional development and career growth
  • Supportive and inclusive work environment
  • Comprehensive training and onboarding programs
  • Participation in a company that values and respects its employees

Application Process:

Candidates interested in applying for this position should submit a resume and cover letter outlining their qualifications and experience. Please indicate your eligibility for the Temporary Foreign Workers program or the Provincial Nominee Program (PNP) in your application.

Why Join AYN Immigration Services Ltd.?

  • At AYN Immigration Services Ltd., we believe in the power of diversity and the importance of providing an inclusive workplace where every employee can thrive. By joining our team, you will have the opportunity to make a meaningful impact on the lives of our clients and be part of a company that values your contributions. We are committed to supporting your professional growth and ensuring a positive and rewarding work experience.
  • AYN Immigration Services Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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