Front Desk Manager In Alberta 2024 [Apply Online Now

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Job Summary:-

Through optimizing guest satisfaction from pre-arrival to departing by adhering to the Hotel's requirements while responding to all guest inquiries in a polite and timely manner.
Safety Policy for Covid-19: The Hotel has adopted a Covid-19 Safety Policy to protect our staff and indeed the general public from the threat of Covid 19 and the spread of variations in the neighborhood. Front Desk Manager In Alberta.

Whatever you get out of it:

• Subsidized housing with full-time employees.
• Our freshly refurbished staff cafeteria serves duty meals.
• For full-time permanent residency, a competitive extended benefits package comprising medical, vision, and dental is available.
• Traveling Program for Employees.
• A platform for Total Wellness (LifeWorks).
• Food and beverage discounts, as well as discounts at the fitness center, spa, and golf, are available. Front Desk Manager In Alberta.
• Opportunity to gain knowledge & develop your skills at Fairmont Banff Springs among
• Accor's other 5,000 hotels.

You'll be doing the following:

Responsibilities including vital work activities report to the Director of Front Office and include, and are therefore not extended to:

• Assist in the attainment of occupancy targets as well as the occupancy of the weekly and daily occupancy forecasts.
• Proactively involved in the continual renovation of driving income and also improving performances.
• Ensure visitors complete satisfaction degrees and criteria of high quality of service along with proactively developing and executing new systems and also criteria. Front Desk Manager In Alberta.
• Bring innovation and also creative thinking to all facets of the duty.
• Handling of guests' remarks and also issues, making sure guests' needs are gone beyond.
• Interviewing and employment of Front Office personnel.
• Creating an environment that promotes enhanced spirits and retention of employees.
• Ensures effective training and also the growth of employees through in-depth systems as well as treatments in the Front Office (training guidebooks, fact sheets, inner coding systems, etc).
• Manages and takes part in guest relations and routes arrangements for VIPs as well as unique interest appointments.
• Provides efficient support to staff for the work, which has to be done and assists in all matters pertaining to the Front Office, including Front Workdesk, Night Function, as well as Overnight Switchboard. Front Desk Manager In Alberta.
• Organizes coordinates and oversees the training and also conducts routine training sessions as well as communications conferences.
• Responsible for growth and also performance management of all Front Workdesk associates and also leaders.
• Collaborating and also communicating essential information to all various other departments to make certain the highest level of guest solution.
• Knowledge of emergency procedures, basic dilemma circumstance procedures, and keeping health and wellness at the forefront.
• Ensures that all controls remain in location and are adhered to, ie. prices, market codes, and so on.
• In charge of collaborating with the Convention Solutions Manager as well as the Guest.
• Solutions Managers for all preparations for incoming conventions, groups, and scenic tours along with all pre-arrival consisting of enclosing spaces, convention resumes, special requirements, and also separation tasks. Front Desk Manager In Alberta.
• Preserve as well as assist the Front Office Manager with recurring training as well as motivation programs.
• Responsible for all information on staff members' management, pay-roll projections, and payroll administration on a day-to-day, once a week, as well as month-to-month basis.
• Maintain and submit, to the Front Office Manager, accepted staffing routines on a once-a-week basis.
• Responsible for personal money float.
• Make certain Fairmont plans, as well as procedures, are recognized, adhered to, and also enforced, as well as promote the approach of empowerment within standards.
• In all that we do create and also be accountable for wise goals that help to attain EOS, GSI, RevPAR, GOP, AND VOG yearly purposes. Front Desk Manager In Alberta.
• Performing Front Office Manager in the lack of the Front Office Manager.
• All various other duties are appointed by the Front Office Manager.

Qualifications and experience for Front Desk Manager

• A high school diploma certification
• You must be prepared to operate legally in Canada.
• 2 years of Front Office or Assistant Front Office Manager experience.
• Computer knowledge is a must: Version 2.6.3.9 of Micros-Fidelio Property Manager or another property management system, Excel, or Word.
• A dynamic, enthusiastic, innovative, and adaptable leader that thrives under pressure and can handle numerous tasks at once. Front Desk Manager In Alberta.
• Excellent verbal good communication skills.
• Proven leadership qualities that foster staff expansion, and cross-functional collaboration, including great customer service.
• A leader who will inspire, teach and bring our team to new heights through service.
• A diploma in the hospitality business is a plus.

Work Environment:-

• The hotel is an incredibly quick, upmarket, luxury establishment.
• In the winter, it's accessible to various ski resorts, while in the summer, it's close to world-class hiking trails.
• Particularly in the hospitality industry all over the world make this a terrific place to make strong positive significance. Front Desk Manager In Alberta.
• In the wintertime, it's adjacent to various ski resorts, while in the summer, it really is close to world-class hiking trails.

Requirements for valid travel documents: Must be constitutionally eligible to work throughout Canada. The hotel will not be able to assist candidates in acquiring work permits in Canada. Front Desk Manager In Alberta.

Our commitment to diversity and inclusion: We are also an inclusive organization with the goal of attracting, recruiting, and engaging in promoting a diverse workforce.

Why should you work for Accor?

We are something more than a global leader. We accept you as you are and will help you find a career and a brand that are a good fit for your personality. We encourage you to learn as well as grow every day, ensuring that your work has meaning for you so that you should continue to explore Accor's endless potential during your time with us. Front Desk Manager In Alberta.
By joining Name in the industry, you may write every chapter of your own story, and together, we would envisage the accommodation of the future. Visit Accor to learn more about the life that awaits you.

Job Details:

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