In order to represent an organization, an LMIA Call Centre Agent in Edmonton works in a call center setting. They offer customer service, respond to questions, handle problems, and guarantee satisfied clients. Depending on the organization’s structure and the sector, exact job responsibilities may vary, but typically involve the following:
answering incoming calls from clients and responding to their questions, complaints, or demands.
making calls outside the company to offer information, follow up on client concerns, or do surveys.
- Delivering exceptional customer service by speaking clearly, empathizing, and actively listening to consumers.
- Providing information on a product or service, problem-solving, and assistance to customers.
- Updating client accounts and documenting communications in the call center application or CRM system.
- Maintaining consistency and accuracy in customer encounters by adhering to scripts or guidelines.
- Locating and escalating complicated or unsolved issues to the proper divisions or managers.
- Reaching or exceeding performance benchmarks for call handling time, customer satisfaction, and sales targets (if applicable).
- observing all business rules and laws, particularly those relating to data protection and privacy.
- taking part in professional development and training programs to advance their product and customer service knowledge.
Job Details:
- Employer Name: Mann International Travel & Tours & Insurance & Mortgage Group Ltd.
- Job Location: Edmonton, AB
- Salary: CAD23.50 to CAD28.00 Per Hour
- Job Position: Call Centre Agenct
- Job Type: Full Time, Permanent, Part-Time, 40-60 hours per week
- Job Category: Customer Service
- Send Your coverletter: recruitments@manninternationaltravel.com
- Opening: 5
Responsibilities:
An agent working in a call center may be responsible for:
- delivering efficient and expert customer support over the phone while remaining upbeat and amiable.
- addressing client concerns or complaints in a prompt and effective manner.
- keeping accurate and thorough records of client contacts and results.
- altering communication style and approach to fit various call kinds or campaigns.
- coordinating with team members and managers to guarantee reliable and effective customer service.
- maintaining current knowledge of products, services, promotions, and policies to give customers accurate information.
- the ability to efficiently manage time to handle a high volume of calls while maintaining quality and reaching performance goals.
- demonstrating patience, empathy, and active listening abilities while comprehending and meeting customer demands.
- upholding the principles of data privacy and consumer confidentiality.
- displaying professionalism, honesty, and a dedication to offering top-notch customer service.
Requirements:
Although the precise needs of a call center agent can change, they often include:
- Excellent verbal communication skills are needed to connect with consumers and to politely and clearly explain information.
- Ability to actively listen to consumers, comprehend their needs, and effectively respond.
- Problem-Solving Skills: The ability to recognize and successfully address consumer concerns or complaints.
- Computer literacy: The ability to use CRM programs, call center software, and other pertinent computer programs.
- Ability to manage several tasks at once, such as using a computer to navigate while taking notes or conversing with clients.
- Experience in customer service: Prior experience in sales, customer service, or call center roles is sometimes preferred but not necessarily necessary.
- Ability to prioritize work and successfully manage time in a hectic call center setting.
- Ability to adapt: Due to contact centers’ frequent 24/7 operations, the ability to work flexible hours, including evenings, weekends, and holidays.
- Bilingualism: Depending on the consumer base and organizational demands, being fluent in more than one language, such as English and French, maybe a benefit.
Perks and Hourly Salary:
The pay scale for an LMIA call center agent in Edmonton can change depending on experience, credentials, the particular employer, and the sector. In Canada, call center agents can earn between $15 and $22 per hour on average, though salaries can vary.
The employer may offer different perks or benefits to call center agents. Typical benefits that might be provided include:
- Possibilities for performance-based bonuses or incentives.
- Opportunities for training and professional growth to improve product and customer service knowledge.
- Health and dental insurance (for positions that are full-time).
- Plans for retirement savings, such as 401(k)s or contributions to Registered Retirement Savings Plans (RRSPs) (for full-time positions).
- Opportunities within the company for career progression.
- Employee discounts on the company’s goods or services.
Please be aware that the precise benefits and salary rates for an LMIA contact center agent in Edmonton may differ. It is advised to browse nearby job listings or get in touch with possible companies to get the most precise and recent information.
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